Main Left Navigation:

Employee and Organizational Development

E-Learning Courses

Are you interested in completing one of our supervisory/management certifications? Does travel or work location make it difficult for you to attend classes held in UT’s Conference Center Building? Or are you just interested in a new way of learning? In partnership with the Office of Information Technology, Employee and Organizational Development is unveiling new and exciting e-learning classes.

Among the courses offered are Behavioral Interviewing, Business Ethics, Effective Business Communication, Communication Skills for Leaders, Dealing with Conflict, Effective Listening, Law and Ethics in the Workplace, Organizational Change, and Workplace Diversity. These e-learning classes may be substituted for specific certification classes.

“When we first looked at the classes, we were surprised and excited by their quality,” says Dr. Linda Francisco, executive director of Employee and Organizational Development. “Many of the classes have simulations, pre-tests, and posttests.”

Even if you are not interested in certifications, you can take one of the 100+ courses offered in UT’s e-learning curriculum. The university contracts with SkillSoft, one of the country’s premier deliverers of e-learning classes, to provide faculty and staff with the most up-to-date and interesting classes available.

Training courses with an e-learning substitution are listed below:

Class Title
E-Learning Substitution
Hours
Behavioral Interviewing
Preparing for the Behavioral Interview
3
Building a Team: Teambuilding at its Best
Team Conflict: The Seeds of Dissent
3.5
Building Conflict Management Skills
Perspectives on Conflict in the Workplace
3.5
Communicate Like You Mean It: Developing Assertiveness
Workplace Communication Skills
3
Communication Skills for Supervisors
Interpersonal Communications: The Process 
3
Conquering Workplace Negativity
Overcoming Organizational Negativity
2
Creating a Respectful Workplace
Team and Customer Relationships
3
Customer Service Skills for Supervisors
Leading a Customer-Focused Team
4
Dealing with Change
Preparing for Change
3
Decision-Making Skills
Making Decisions Dynamically
2.5
Delegation Skills
Managing Delegation
3
Effective Presentation Skills
Presenting Successfully
3
Enhancing Customer Service with Technology
Advancing Service Expertise
3.5
Ethical Challenges in the Workplace
Understanding Organizational Ethics
3
Every Customer is an Opportunity: Approaching Difficult Customers
Customers, Confrontation, and Conflict
5
Fostering Relationships: The Many Faces of Customer Service
Customer Interactions
3.5
Fundamentals of Outstanding Customer Service
The Fundamentals of Exceptional Customer Service
3
Introduction to Supervision
Taking on a Management Role
3.5
Keeping Good Customer Relations: The ROYAL Treatment
The Customer's Voice
5
Leading Change
Overcoming the Challenges of Change
2.5
Listening Skills
Listening to Comprehend
4
Making Meetings Work
Facilitating Meetings and Work Groups
4.5
Managing Across Generations
Cross-Generational Workers in the 21st Century
5
Preventing Sexual Harassment
Sexual Harassment Awareness for Employees
2
Projecting a Positive Image: Customer Service for the Frontline
Professional Skills for Customer Service Agents
4.5
Punctuation Basics
Avoiding Errors in Usage and Punctuation
4.5
Rebounding from Challenging Customer Service Situations
Overcoming Difficult Service Situations
4.5
Satisfaction Guaranteed: Implementing Customer Feedback
Using Surveys to Measure Customer Satisfaction
3
Setting Top Quality Customer Service Standards
Customer Service Processes and Procedures
3
Supervising a Diverse Work Environment
Management Skills for the Diverse Workforce
5.5
Time Management
Your Time and You
3
UT Search Procedures
Equal Employment Opportunity (EEO)
2.5
Working Effectively With Difficult People
Difficult People in the Workplace Environment
3
Writing Effectively
Business Grammar Essentials
8.5
Your Forgotten Customers: Internal Customer Service
Excellence in Internal Customer Service
5

To enroll in one of these classes for certification, contact Bruce Delaney at bdelaney@utk.edu or at 974-6491. Be sure to mention that you are substituting an e-learning course for a course within a certification program if you desire credit.

For more computer-based training classes, please visit the OIT web site at http://oit.utk.edu.

 

Contact Information

Employee & Organizational Development
220 Conference Center Bldg.
Knoxville TN 37996
Phone: (865) 974-6657
Fax: (865) 974-9715